Need help?
Frequently Asked Questions
ORDER
Door handles are sold as a pair, complete with fixings and spindle unless otherwise stated.
Accessories such as cabinet knobs, hooks, locks, latches and hinges are sold individually or in pairs as specified on each product page.
Please check the product description carefully before ordering.
es — hinges are supplied as pairs.
We recommend:
- 3 hinges per internal door
- Ensure you order enough pairs to suit your door quantity
Most internal doors require either:
2.5” (64mm) latch /l ock
3” (76mm) latch/lock
If you are unsure, we recommend measuring your existing latch or consulting your joiner or installer before ordering.
FINISH
Use a soft, dry cloth only
Do not use abrasive cleaners or chemicals
Avoid excessive moisture
Improper cleaning products can damage finishes and will invalidate warranties.
Some finishes — such as antique brass, bronze and unlacquered finishes — are designed to age naturally, developing character and patina over time.
This is a feature, not a fault.
Polished and satin finishes are more stable but should still be cared for properly.
INSTALLATION
Yes — all products are supplied with the appropriate fixings for standard installations, unless stated otherwise.
Many customers do, however we always recommend installation by a qualified joiner or tradesperson to ensure correct fitting and long-term performance.
DELIVERY & RETURNS
Yes - the majority of our products are UK stocked.
If an item is made to order or has a longer lead time, this will be clearly stated on the product page. If an item is out of stock, we will inform you as soon as possible.
Standard UK delivery: typically 2–5 working days
Larger or specialist orders may take longer
You will receive confirmation once your order has been dispatched.
Yes - unused items can be returned within 14 days of delivery, provided they are:
UnusedIn original packaging
In resaleable condition
Made-to-order items are non-returnable.
TRADE & PROJECTS
Yes. For larger quantities, trade customers or project enquiries, please contact us directly.
We’re happy to assist with:
Quantity pricing
Finish matching
Specification support
Absolutely. We regularly work with:
Interior designers
Architects
Joiners
Developers
Visit our Project Support page or contact us to discuss your requirements.
Still Need Help?
Contact us or visit our live chat